CONTACT
If you have any questions after reading this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us at: info@celluglam.com
COLLECTION OF PERSONAL INFORMATION
This Privacy Policy describes how we collect, use and disclose your personal information when you visit or make a purchase from www.celluglam.com. "Personal information" means any information about an identifiable individual.
I — DEVICE INFORMATION
Purpose: We automatically collect information about your device to accurately load the website and to perform analytics on website usage so we can optimise our site.
Source: Collected when you visit our website, using cookies, log files, web beacons, tags or pixels.
Disclosed to: Shopify (our platform provider).
Information collected: Web browser version, IP address, time zone, cookie data, pages visited, search terms and your interaction with the website.
II — ORDER INFORMATION
Purpose: We collect information necessary to process your purchases, including delivering products, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for fraud risk, and providing information about our products and services in line with your preferences.
Source: Collected directly from you.
Disclosed to: Shopify.
Information collected: Your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
III — CUSTOMER SUPPORT INFORMATION
Purpose: Collected to provide customer support.
Source: Collected directly from you.
MINORS
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@celluglam.com to request its deletion.
SHARING OF PERSONAL INFORMATION
We share your personal information with service providers to help us deliver our services and fulfil our contracts with you, including:
- Shopify — to operate our online store. You can read more about how Shopify uses your personal information at their Privacy Policy: https://www.shopify.com/legal/privacy
- Google Analytics — to understand how customers use our site. You can read more at: https://policies.google.com/privacy. You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout
- Advertising partners — we may share information about your site usage, purchases and interaction with our ads with advertising partners, including via cookies and similar technologies.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information, or to protect our rights.
ADVERTISING
We use your personal information to provide targeted advertising and marketing communications that we believe may be of interest to you.
You can opt out of targeted advertising by visiting:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- General opt-out: https://optout.aboutads.info
USE OF PERSONAL INFORMATION
We use your personal information to:
- Offer products for sale and process payments
- Arrange shipping and fulfilment of your order
- Send order confirmations, shipping updates and customer service communications
- Keep you informed of new products, services and offers (where you have opted in)
- Improve our website and services
LEGAL BASIS FOR PROCESSING
For customers in the European Economic Area (EEA) and the United Kingdom, we process your personal information under the following legal bases in accordance with the UK GDPR and EU GDPR:
- Your consent
- Performance of a contract between you and us
- Compliance with our legal obligations
- Our legitimate interests, where these do not override your fundamental rights and freedoms
YOUR RIGHTS — GDPR (EEA AND UK)
If you reside in the EEA or the United Kingdom, you have the right to:
- Access the personal information we hold about you
- Request correction, updating or deletion of your personal information
- Data portability — transfer your data to a new service
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at info@celluglam.com.
Your personal information is initially processed in Ireland and may subsequently be transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on GDPR-compliant data transfers, see Shopify's GDPR Whitepaper: https://www.shopify.com/legal/privacy
YOUR RIGHTS — CALIFORNIA (CCPA)
If you reside in California, you have the right under the California Consumer Privacy Act (CCPA) to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information
- Non-discrimination for exercising your privacy rights
Please note: our website may share personal information with advertising partners in a manner that constitutes a "sale" under the CCPA. To opt out, please contact us at info@celluglam.com or use the opt-out links listed above under Advertising.
To submit a CCPA request or designate an authorised agent to act on your behalf, please contact us at info@celluglam.com.
YOUR RIGHTS — AUSTRALIA (PRIVACY ACT 1988)
If you reside in Australia, you have rights under the Privacy Act 1988 and the Australian Privacy Principles (APPs), including the right to access and correct personal information we hold about you. To make a request, contact us at info@celluglam.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
YOUR RIGHTS — CANADA (PIPEDA)
If you reside in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information, and to withdraw consent to its use where applicable. To make a request, contact us at info@celluglam.com.
YOUR RIGHTS — NEW ZEALAND (PRIVACY ACT 2020)
If you reside in New Zealand, you have rights under the Privacy Act 2020, including the right to access and correct personal information we hold about you. To make a request, contact us at info@celluglam.com.
DATA RETENTION
When you place an order through our site, we retain your personal information for our records unless and until you ask us to delete it. For more information about your right to erasure, see the relevant rights section above.
COOKIES
A cookie is a small piece of information downloaded to your computer or device when you visit our website. We use functional, performance, advertising and social media cookies to improve your browsing experience, remember your preferences, and analyse how people use our website.
You can choose to disable cookies in your browser settings, though this may affect some functionality of our website.
DO NOT TRACK
Please note: because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not currently alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We encourage you to review this page periodically.
COMPLAINTS
If you wish to make a complaint, please contact us at info@celluglam.com. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country:
- UK: Information Commissioner's Office (ICO) — ico.org.uk
- Australia: Office of the Australian Information Commissioner — oaic.gov.au
- Canada: Office of the Privacy Commissioner — priv.gc.ca
- New Zealand: Office of the Privacy Commissioner — privacy.org.nz
- US (California): California Attorney General — oag.ca.gov/privacy
Last updated: June 2026