If you have received the wrong items or the items you received are defective, please email us at info@celluglam.com so we can resolve this for you as quickly as possible.
We offer a 30-day return policy. This means that from the moment you receive your item, you have 30 days to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, unopened, with all original tags and in its original packaging. You will also need to provide your receipt or proof of purchase.
We cannot accept returns or exchanges for items that appear to have been used or opened, or that are not in their original condition.
Once your return has been received and approved, you are entitled to a full refund of the product price. Please note that return shipping costs are not covered by CelluGlam and are the responsibility of the customer.
How to request a return:
To start a return, please follow these steps:
- Please download, print, and complete the return form if you have not already done so. Download the return form here and fill it out completely.
- Email us at info@celluglam.com with your order number and a photo of the item(s) you wish to return.
- Wait for our approval before sending anything back. Returns sent without prior approval may not be processed.
- Once approved, we will provide you with the correct return address and further instructions.
- Make sure your return shipment is well packaged to avoid damage in transit.
- Clearly mark "RETURN" on the outside of your package.
- Use a tracked and insured shipping service to ensure your parcel arrives safely.
- Send us a follow-up email with your tracking information at info@celluglam.com.
Our returns are processed outside of your country of residence. International return shipping costs can be significant (approximately €25–€35 or equivalent). These costs are not covered by CelluGlam. We strongly recommend contacting us first at info@celluglam.com.
RETURN CONDITIONS
- All returned items must be unused, unopened and in their original packaging.
- CelluGlam is not responsible for return shipping costs.
- All return packages must be sent with a trackable, insured service. We cannot be held responsible for items lost or damaged during return transit.
- Returns must be approved before sending. Unapproved returns may not be processed.
- Personal care and beauty products that have been opened or used cannot be returned for hygiene reasons.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt. If you notice that an item is defective, damaged or incorrect, contact us immediately at info@celluglam.com with your order number and photos of the issue. We will assess the situation and provide a solution as quickly as possible. In most cases, we will send a replacement or issue a refund without requiring you to return the item.
EXCHANGES
The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a new order for the correct item. Contact us at info@celluglam.com to start this process.
CONSUMER RIGHTS — UNITED KINGDOM
If your order is delivered to an address in the United Kingdom, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receipt, for any reason and without giving any justification. Please note that this right does not apply to sealed goods which have been unsealed after delivery and are not suitable for return due to hygiene reasons (such as opened beauty or personal care products). To exercise your right to cancel, please contact us at info@celluglam.com within 14 days of receiving your order.
CONSUMER RIGHTS — AUSTRALIA
If your order is delivered to an address in Australia, you have rights under the Australian Consumer Law (ACL). If a product is faulty, not fit for purpose or not as described, you are entitled to a remedy under the ACL, which may include a repair, replacement or refund. These rights cannot be excluded and apply in addition to our 30-day return policy.
CONSUMER RIGHTS — NEW ZEALAND
If your order is delivered to an address in New Zealand, you have rights under the Consumer Guarantees Act 1993. If a product is faulty or does not match its description, you are entitled to a remedy. These rights apply in addition to our 30-day return policy.
REFUNDS
Once we have received and inspected your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and display the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@celluglam.com.
CONTACT US
Have a question about your return or exchange? We are happy to help!
📧 Email: info@celluglam.com
📱 Instagram: DM us via our Instagram page
📘 Facebook: Message us via our Facebook page
We aim to respond to all enquiries within 24 hours on business days.
Last updated: June 2026